Terms and conditions

1. Definitions

The general terms and conditions set forth below will apply to all sales of goods by Carolina Heritage and its partners through the virtual store https://carolinaheritage.eu/ to the Buyer and may be modified at any time by Carolina Heritage without prior notice.

Thus, the following terms shall mean:

Buyer – natural person/legal entity or another legal entity that places an Order.

Seller – Carolina Heritage, with the commercial name CAROLINA CENTER SRL, located at Poieni no. 589, Alba, CUI 46348870, registered at the Trade Register under no. J01/797/2022.

Goods – any product, including the documents and services mentioned in the Order, which are to be supplied by the Seller to the Buyer.

Order – an electronic document that acts as a form of communication between the Seller and the Buyer, through which the Seller agrees to deliver the Goods and the Buyer agrees to receive these Goods and to make payment for them.

Contract – an Order confirmed by the Seller.

Intellectual Property Rights – all intangible rights such as know-how, copyright, and database rights, design rights, model rights, patents, trademarks, and domain name registrations for any of the above.

Site – the domain https://carolinaheritage.eu/ and its subdomains.

2. Contractual Documents By placing an electronic Order on the site https://carolinaheritage.eu/, the Buyer agrees to the form of communication (email, telephone) through which the Seller conducts its operations. The Order will consist of the following documents:

The Order (along with clear mentions of delivery and billing data) and its specific conditions.

Terms and conditions

If the Seller confirms the Order, this implies complete acceptance of the terms of the Order. Acceptance of the Order by the Seller is considered completed when there is an electronic confirmation (email) from the Seller to the Buyer, without requiring a confirmation of receipt from him. At no time does the Seller consider an unconfirmed order as having the value of a Contract.

The Order confirmation is made electronically (email). The prices of the products in the order are valid for 3 business days from the date the order is registered. The general sales terms and conditions will be the basis of the Contract thus concluded.

3. Seller’s Obligations The Seller will use its professional and technical knowledge to achieve the result stipulated in the Order and will deliver Goods that meet the requirements and specifications of the Buyer expressed in the Order;

The information presented on the Seller’s websites is informative and can be modified by the Seller without prior announcement. Product descriptions may be incomplete, but the seller makes efforts to present the most relevant information for the product to be used within the parameters for which it was purchased.

4. Intellectual and Industrial Property Rights The User/Buyer understands intellectual property rights and will not disclose to a third party or make public any of the notifications received from the Seller.

All designs, graphic elements, and designs appearing on the site, the site name as well as the graphic signs are trademarks owned by Carolina Heritage and may not be taken, copied, or used without the written consent of the owner.

All content elements such as descriptions, drawings, graphic elements, and designs appearing on the site, including but not limited to logos, stylized representations, trade symbols, static images, dynamic images, text, and/or multimedia content presented on the site, are the exclusive property of Carolina Heritage, all rights obtained in this respect being reserved directly or indirectly through use and/or publication licenses.

The User/Buyer is not allowed to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, expose, include any above content element in any other context other than the original intended by Carolina Heritage, including any content outside the Site, removing the signs that signify Carolina Heritage’s copyright on the content elements as well as participating in the transfer, sale, distribution of materials made by reproducing, modifying, or displaying the content elements, except with the express written consent of Carolina Heritage.

5. Rights over Site Content The entire content of the site and graphic elements, including but not limited to the text content and the technical sources of all present and future services and facilities – unless expressly stated another owner – sources of the pages but also any other material, transmitted under any form by and to Users (by direct visualization on the site, through newsletters, etc.) belongs to Carolina Heritage.

The site content, regardless of the area in which it is located on the site and regardless of the type, can be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal can only be done with the written, express, and prior agreement of Carolina Heritage. Thus, it is prohibited to copy, take over, reproduce, publish, transmit, sell, distribute a partial, complete, or modified content of this site or any part of it carried out for purposes other than personal, with the following exceptions:

(i) it is allowed to reproduce (on non-commercial sites, forums, press articles, etc.) small fragments of articles published (max. 400 characters), being mandatory to specify the source of the information taken, with a link, as follows: (Source: site name – link to the site content).

(ii) links to the site https://carolinaheritage.eu/ are allowed, and specifying the source of the information will be done after each link or at the end of the article, as follows: “Information provided courtesy of Carolina Heritage – link to the site content)

Users undertake to respect all copyright rights and all related rights thereof and any other intellectual property rights that the site Administrator and its partners hold over/about the site https://carolinaheritage.eu/.

Carolina Heritage reserves the right to take legal action against any person and/or entity that violates in any way the provisions above. Requests for using the site content for any purpose other than personal can be made by email at the address mail@ Carolina Heritage.ro, with the specification “Attention of the agency”.

Any person who transmits or publishes in any way information or materials to the site assumes the obligation not to prejudice in any way the copyright rights that a third party could invoke in connection with the materials and information transmitted in any way to the site, and the persons who send in any way information or materials understand and accept that violating in any way this obligation cannot engage in any way the responsibility of Carolina Heritage, but only the responsibility of those persons.

Carolina Heritage may run advertising campaigns and/or promotions in any section of the site, without this operation requiring the agreement of the site’s Users. The spaces and size of the advertising and promotions do not require the consent of the site’s Users and can be changed at any time without prior notice.

Carolina Heritage does not assume responsibility for any damage or losses resulting from the advertising campaigns or promotions organized on the site, other than those organized strictly on the site.

6. Limitation of Liability of the Site Administrator Carolina Heritage does not undertake the obligation and does not implicitly or expressly guarantee, for the content of the site, respectively for the content provided by its partners or by the Users of the site. However, Carolina Heritage will make all reasonable efforts to ensure the accuracy and professional manner in which the information on the site will be provided, to acquire and maintain the trust of Users in the site. In this sense, Carolina Heritage will try to correct as soon as possible the errors and omissions pointed out.

The site administrator offers no guarantees for the content of the site and in no situation can be held responsible for any loss or damage that could result from using any part/sequence/page of the site or from the impossibility of using it, regardless of its cause or from the erroneous interpretation of any provisions of the site content.

The information provided through the site is offered in good faith, from sources believed to be reliable. If any of the published articles or any other information is under the incidence of copyright law, please ask Users to contact us at the email address office@carolinaheritage.eu, to be able to take the necessary measures. Also, Users must take into account that the information presented may include possible inaccuracies (e.g., technical data or typing errors). The site administrator will make all necessary diligences to correct these aspects as soon as possible.

Users understand and accept the fact that Carolina Heritage does not guarantee:

that the information on the site is fully complete;

that the information entered by the Users of the website is real, correct, and does not assume responsibility for how visitors use it;

that the information or services on the site will satisfy all the requirements of Users, and for improper use of these Users assume full responsibility;

for the results obtained by Users as a result of using the information or services available through the site, using the information and services being done by Users at their own risk;

that the services available through the site will operate continuously, uninterrupted, without errors – in this respect, Carolina Heritage does not assume responsibility for any possible damages that Users could have due to the temporary or faulty operation of the site or for using the information obtained by using the links on the site to other sites (their use is at the discretion of the Users).

Also, Users understand and accept the fact that Carolina Heritage is not responsible for any inadvertences, errors, or omissions within the information provided on the site by Users. At the same time, Users understand and accept that Carolina Heritage is absolved of any responsibility for the advertising messages posted on the site or through the services offered through the site, as well as for the goods or services provided by the authors of these advertising messages. Expressly, Users of the site agree to exonerate Carolina Heritage from any legal action or extrajudicial, which arises as a result of the incorrect or fraudulent use of the site.

In cases of force majeure, Carolina Heritage and/or its operators, directors, employees, branches, subsidiaries, and representatives are totally exonerated from any responsibility. Cases of force majeure include, but are not limited to, the malfunction of the technical equipment of Carolina Heritage, the lack of functioning of the internet connection, the lack of functioning of the telephone connections, computer viruses, unauthorized access in the systems of the Site, operation errors, etc.

Users agree to protect and ensure Carolina Heritage and/or its operators, directors, employees, branches, subsidiaries, and representatives from and against any claims, demands, actions, impositions, losses, damages, costs (including, without any limitation, the fees of lawyers), expenses, judgments, decisions, fines, regularizations, or other obligations resulting or related to any other action of the Users in connection with the use of the site or the services offered through it.

Carolina Heritage does not offer any guarantee, neither explicitly nor implicitly, regarding including, but not limited to the operation of the site https://carolinaheritage.eu/, the information, the content, the materials, or the products on the site, as well as their suitability for a particular purpose. Users expressly agree that the use of this site and the application of the information is done at their own risk.

7. Subscribing Users to newsletters and alerts Users of the site have the possibility to receive newsletters and alerts by electronic mail, there being the possibility that Users can opt at any time for the option of no longer receiving such notifications, with a single click on the unsubscribe link from the newsletter/alert received on the email entered explicitly at subscription.

Given that access to the products offered through the site is done through an active account, therefore based on a username and a password, we recommend Users that these elements not be disclosed to third parties, even if they claim that they contact you on behalf of the site.

Also, to ensure an increased level of security, at the end of the visit to the site we recommend closing the browser window in which you worked or clicking on “Sign out”/”Log off” on the visited page.

8. Cookie Policy

A cookie is a text file containing small fragments of information sent to your browser and stored on your computer, your mobile phone, or other devices when you visit a site. This cookie file sends information back to the site every time you revisit it.

Cookies can be permanent (known as persistent cookies) which remain on your computer until you delete them, or temporary (known as session cookies) which are valid only until you close your browser window. Cookies can be first-party, which are set by the site you visit, or third-party, which are set by a site other than the one you visit.

How does Carolina Heritage use cookies?

We use cookies to improve the functionality of our sites, to help you navigate more efficiently from one page to another, to remember your preferences, and generally to improve the user experience. The cookies we use on our sites can be categorized as follows:

Strictly necessary cookies: These cookies are essential for you to browse the site and use its features, such as accessing secure areas of the site.

We use this type of cookie to manage registration and user authentication. Without these cookies, the services you have requested cannot be provided. These cookies are first-party and can be permanent or temporary. In short, our sites will not work properly without these cookies.

Performance cookies: These cookies collect information about how visitors use a site, for instance, which pages are visited most often. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.

We use these cookies to:

perform statistics on how our sites are used

measure the impact of our advertising campaigns.

These cookies can be permanent or temporary, first-party, or third-party. In short, these cookies collect anonymous information about the pages visited and ads viewed.

Functionality cookies: These cookies allow a site to remember things you choose (such as your username, language, or the country you are in) and provide enhanced, more personal options. These cookies may also be used to provide services you have asked for, such as watching a video or commenting on a blog. The information used by these cookies is anonymized and they cannot record your browsing activity on other sites.

We use these cookies to:

remember whether you have already benefited from a certain service improve the overall experience across the site, by remembering your preferences.

Advertising cookies: These cookies are used to limit the number of times you see an ad, as well as to measure the impact of advertising campaigns.

Advertising cookies are used to manage advertising across the site.

Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary cookies. In short, they are linked to advertising services provided on our site by third parties.

Social cookies:

• these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow content from https://carolinaheritage.eu/ to be shared on these networks. Carolina Heritage.ro does not control these cookies, so for more information on how they work, please check the social network pages.

How to manage & delete cookies

If you want to impose restrictions, block, or delete cookies, you can do so by modifying your web browser settings. Using https://carolinaheritage.eu/ without rejecting cookies or similar technologies denotes visitors’ consent for us to use such technologies and to process information.

9. Billing and Payments

The price, payment method, and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the Goods delivered, the Buyer’s obligation being to provide all the necessary information for issuing the invoice in accordance with the legislation in force.

For correct communication of the invoice related to the Order, the Buyer has the obligations to update whenever necessary the data from his Account and to access the information and documents related to each existing Order in the Account.

By sending the Order, the Buyer expresses his agreement to receive the invoices also in electronic format via email, at the email address mentioned in his Account.

10. Responsibilities The Seller undertakes to ship the Goods and Services by door-to-door courier to the Buyer. The Seller releases itself from the risks and responsibilities associated with the Goods and Services at the moment of their delivery to the internal courier company with which the Seller collaborates or to the Buyer’s representative. The Seller will ensure the proper packaging of the Goods and Services and will ensure the transmission of the accompanying documents. The Seller cannot be responsible for damages of any kind that the Buyer or any third party might suffer as a result of the Seller fulfilling any of its obligations according to the Order and for damages resulting from the use of the Goods after delivery and especially for the loss of products. The Seller will be responsible in case the subcontractors and/or partners of any kind involved in the execution of the Order do not fulfill any of the contractual obligations. The Seller does not assume responsibility for the descriptions of the products presented on the site. The images are presented on the site as an example, and the delivered products may differ from the images and descriptions displayed on the site in any way, due to the modification of the features and design without prior notice. The Seller reserves the right to complete and modify any information on the site without prior notice. The Seller does not guarantee the availability in stock of the products displayed, which is why it will have the right not to deliver partially or fully a certain order if certain products no longer appear in the current offer or are not available. If the prices or other details regarding the products have been displayed incorrectly, including because they were entered incorrectly in the database, the Seller allocates the right to cancel the delivery of that product and to notify the customer as soon as possible about the error occurred, if the delivery has not yet been made. The Seller is not responsible for damages created as a result of the malfunctioning of the site as well as for those resulting from the impossibility of accessing certain links published on the site. The maximum value of the Seller’s obligations to any client in case of non-delivery or improper delivery is the value of the amounts received by the Seller from that respective client. The products marketed on the site are intended for personal use, and their resale is strictly prohibited, according to the Fiscal Code.
11. Delivery of products

Delivery is not free and is made by fast courier as described in the “Deliveries” section.

Our products are sometimes made to order, which makes the production and delivery time up to 14 working days starting from the day of processing the order.

Orders are processed as soon as possible after placing the order, during the hours Monday – Friday 10:00-18:00. For orders placed outside working hours (Monday – Friday 10:00-18:00) or on weekends, they will be processed on the first working day. During holidays and discount periods, the delivery term may be extended.

If the package cannot be delivered (the recipient does not answer, the address specified by you is wrong, etc.), you will be contacted by phone by the courier. If the recipient cannot be contacted, the packages remain at the regional courier for 7 days, after which they return to the Sender.

We are not responsible for delayed shipments, loss, destruction, damage, non-delivery, or incorrect delivery of a shipment or a part of it in the case they are generated by the following situations/circumstances independent of our will, but not limited to them:

– roadblocks (tree falls, rocks, chain collisions), landslides near the road;

– bridge falls, mountain tunnel blockages, train derailments near the road, natural blockages, unauthorized strikes, regional spontaneous riots, weather conditions unfavorable to the good conduct of the proposed itinerary;

– natural causes: earthquakes, cataclysms, devastating storms, tornadoes, natural fires, floods, river spills, riverbed abandonments, etc;

– human causes: state of war, state of siege, forced nationalization (transition to state ownership), revolutions, popular riots, etc;

– non-compliance of orders by suppliers and third parties.

12. Acceptance Acceptance will be made when the Goods are in accordance with the technical characteristics mentioned in the Order. If the Buyer discovers that the delivered Products do not comply with the technical specifications, then the Seller will bring the Products to conformity. Also, for products sold and delivered by Carolina Heritage, the Buyer benefits from the return of products in 14 days.
13. Transfer of ownership Ownership of the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the order (understanding by delivery – signing the receipt of the transport document provided by the courier or signing the receipt on the fiscal invoice in case of deliveries made by the Seller’s staff). In the case of delivery by courier, the courier is not authorized by the Seller to allow the Buyer to open the packages before signing for delivery, but only after signing for delivery and possibly paying for them.
14. Returning products The Buyer may request the return of products in the following situations:

Packages show severe damage;

Products were delivered/billed incorrectly. The delivery of other products than those ordered must be reported immediately. The Buyer may request the return of this for replacement, and if the product is no longer in stock, he can opt for replacement or full refund of the value. If it is agreed to replace with a product of higher value, he will pay the difference, respectively if the value is smaller, he will receive a partial refund up to the value of the replacement product. The costs of return and transport for the replacement product, if applicable, are borne by the customer.

Products have manufacturing defects;

The Buyer has the right to notify in writing the Seller that he gives up the purchase, without penalties and without invoking a reason, within 14 days from the receipt of the product. Also, in accordance with art. 7 para. 1 of O.G. 130/2000, the Buyer has the right to unilaterally denounce the distance contract, in writing, within 14 days from the date of receipt of the product/products, without penalties and without invoking any reason. In this case, the direct expenses of returning the products will fall, according to the law, at the expense of the Buyer.

Products must be returned in the original packaging, with the invoice attached, and must not show signs of physical wear or damage.

Personalized products cannot be returned. Please consider that these products are created according to your specified configurations, so they cannot be changed or returned.

If it is agreed to replace with a product of higher value, the Buyer will pay the difference, respectively if the value is smaller, he will receive a partial refund up to the value of the replacement product. The costs of return and transport for the replacement product, if applicable, are borne by the Buyer. In the case of products whose return is requested have damaged or incomplete packaging, signs of wear, scratches, shocks, we reserve the right to decide the acceptance of the return or to stop an amount, the amount that will be communicated after evaluating the damages caused.

In the case of exercising the legal right to return the product, the refund of its value will be made by bank transfer to the account indicated by the Buyer within a maximum of 14 days from the receipt of the returned product.

15. Processing of personal data To ensure compliance with the right of users of the site to the protection of personal data, we have implemented specific protection measures, taking into account Romanian legislation, as well as the requirements established by Regulation (EU) 2017/679 – applicable throughout the European Union starting with the date of May 25, 2018 (“Regulation”).

Personal data represents any information by which you can be identified, especially through an identifying element such as a name, an identification number, location data, an online identifier, or one or more elements related to your physical, physiological, genetic, mental, economic, cultural, or social identity.

Our company takes all necessary measures to ensure compliance with your right to the protection of personal data, and these conditions represent the notification established by art. 13 or 14 of the Regulation through which we explain why we collect your personal data, how we protect this data, as well as what are your rights in connection with this data collection.

We encourage you to read the document carefully and to request any additional information or any clarification you consider necessary, regarding the content of this notification.

1. General considerations regarding your personal data

In accordance with Regulation (EU) 2017/679, Carolina Heritage will administer in safe conditions and only for the specified purposes, the personal data provided by Users. Through the Terms and Conditions Users are informed that the personal data they provide will be processed for the purpose of providing optimally by Carolina Heritage the internet services, the services of delivering goods and services, advertising, marketing and advertising services, and statistical services.

Carolina Heritage performs the following processing operations: collecting, recording, organizing, storing, adapting, modifying, extracting, consulting, using, and, in some cases, transmitting to third parties, on the exclusive and regulated basis of a commercial contract that ensures the security and confidentiality of the data, as well as respecting the user’s rights, the personal data of the Users of the site to manage, maintain, improve and obtain information regarding the services it offers, as well as to prevent errors and leaks of information through its own IT network, violations of the law or contractual terms.

The personal data to be collected may be used, including by automatically creating profiles (for those Users who have expressed their explicit consent) and to personalize as much as possible the services offered to Users through the site as well as for marketing purposes. Automatic profile creation will not target the data of minors, their personal data not being processed for this purpose.

Personal data will be provided by Users, at their own option, when creating a valid account on the site or subscribing to a service available on the site, to benefit from the services and products offered through it. At registration on the site, certain personal data is requested from the User, such as first and last name, gender, date of birth, email address, phone, profession, habits/preferences/behavior, but also other personal information.

The User is solely responsible for all data provided at the time of creating the user account on the site. For the confirmation of the data and the account, the User will be notified at the email address declared at the creation of the account. This confirmation email has the role of stopping the fraudulent actions of some users who use the email addresses of other people to create fictitious accounts. If you receive such a message, under the conditions in which you have not registered personally on the site, please send us an email at the address office@carolinaheritage.eu to delete that account within a maximum of 3 working days. The email will contain, in pdf format and the version in force of this Contract.

The User’s profile form contains fields that can be edited if you want to modify or complete the data provided when creating the account.

The User is not required to provide this data, it being necessary i) the evidence about the use of the site and ii) the offering in optimal conditions of the services through it, to bring to the attention of the promotional campaigns, for advertising purposes, for personalized marketing and advertising actions and for the User’s access to additional facilities. The User’s refusal to provide the requested data determines non-participation in the promotional actions organized through the site and the non-use of the facilities, additional services offered exclusively to Users with an account on this website.

The website can also be used if the User decides not to create a profile by providing personal data, with the exceptions established within the Cookies Policy (an integral part of this Contract)

In accordance with Regulation (EU) 2017/679 and Law no. 677/2001, Users benefit from the right of access, intervention on the data, the right not to be subjected to an individual decision and the right to address justice. Also, Users have the right to oppose the processing of personal data concerning them and to request the deletion of the data.

To exercise these rights, Users can make a written request to this effect, which they will send by email at the address office@carolinaheritage.eu with the specification “Request for personal data”.

The site undertakes not to send spam messages (commercial messages for which it does not have the prior explicit consent of the User) and to undertake all accessible technical means to ensure the security and confidentiality of the user’s data.

The site reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who undertake proven fraudulent activities, defamation, or attack on the security and confidentiality of the information within the site or the company operating the site.

2. Personal data we collect, the basis of the collection and the purposes of the collection In the context of the online communication relationship established between the site and the user, we collect and process your personal data, the collection and processing of this data being necessary to provide informative and promotional content to the user, following the completion, by the latter, of personal data voluntarily, within the site, by accessing one or more of the sections: creating an account, updating an account, subscribing to a newsletter, completing an online questionnaire, completing an online form, to obtain personalized information or commercial benefits, within the campaigns promoted on the site.

The grounds for collecting personal data on the site may be the following:

the data subject has given consent to the processing of personal data for one or more specific purposes processing is necessary for the performance of a contract to which the data subject is party or to take steps at the request of the data subject before entering into a contract. processing is necessary for compliance with a legal obligation to which the controller is subject. processing is necessary in order to protect the vital interests of the data subject or of another natural person processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, particularly when the data subject is a child. In the lists below we present in detail what personal data we collect as well as the basis, purpose, and duration of their collection. The provision of the data indicated below is not mandatory for viewing the Website, except for those involving Cookies.

The data indicated are necessary only to provide specific services for Users who transmit them.

Personal data we collect:

Name, surname, email address, phone number, geographical location data, correspondence address, link social media profiles

The grounds for collecting this data: 1), 6)

The purposes of collecting personal data:

For providing access to content and responses to questions and requests transmitted by the user online, for transmitting communications, offers, and benefits consisting of access to services and products

The method and period of data collection:

Within the secure database, until the explicit desire for deletion by the user or until 10 years from the last activity of the user on the site. After these 10 years, the data will be electronically anonymized.

Personal data we collect:

Cookies, time stamps (date and time of access), browsing history on the site

The grounds for collecting this data:

1), 6)

The purposes of collecting personal data:

For monitoring the traffic of the site and the history of its access, for making the hierarchy of content and identifying the most relevant content for the user.

The method and period of data collection:

Within the secure database, until the explicit desire for deletion by the user or until 10 years from the last activity of the user on the site. After these 10 years, the data will be electronically anonymized.

3. How we store your personal data, location, storage period

We will store your personal data for a period that does not exceed the period necessary to fulfill the purposes for which the data are processed, and, in cases where we have a legal obligation to keep your personal data for a certain period of time, the storage period will be the one provided by law. Depending on the specific situation, this period will vary, being between 1 day and 10 years.

For a good understanding of how to store, the location where your personal data will be stored and the exact period for which this data will be stored in our records or systems, please consult the table above.

In order to guarantee the user’s right to be protected regarding the processing of personal data, we implement, for certain categories of data having a sensitive nature or which are capable of affecting the rights in a significant manner, special technical and organizational measures, which protect these categories of personal data.

4. The rights of users regarding personal data and their exercise In order to protect at the highest standard the data, the user has a series of rights regulated by law, which we briefly present below, asking you not to hesitate to contact us for any additional details or to ask us for clarifications regarding any of the provisions of this notice, using the following contact details: office@carolinaheritage.eu, Poieni no. 589, Alba, phone +40 724 637 188.

The right of access The user has the right to obtain access to his personal data that we process, as well as the right to obtain copies of them. At the request of the user, the first such copy will be provided by us free of charge, following that any additional copies that you will request may be subject to a fee corresponding to the effort necessary for extraction and formatting for transmission. The copy of the personal data can be offered either in electronic format or in physical format, depending on your request and the nature of the requested data. To request information about the personal data existing on the site, as well as to request the partial or total deletion of this data, it is necessary to address the request using the email address office@carolinaheritage.eu or to send a letter by mail or courier to the headquarters of Carolina Heritage.

Also, the user has the right to obtain any other relevant additional information (such as the reason for processing personal data, the categories of personal data we collect, information on the processing and disclosure of this data, and any other such information).

The right to rectification of data The user has the right to obtain the rectification of any inaccuracies concerning his personal data processed by us. Also, he has the right to obtain the completion of any personal data which is incomplete. Any user is encouraged to contact the site at the address office@carolinaheritage.eu whenever he notices that there is an inaccuracy regarding his personal data or that his personal data processed by Carolina Heritage are incomplete.

The right to data deletion The user has the right to data deletion. This right is not an absolute right, which means that the law establishes certain limitations regarding the exercise of this right (“the right to be forgotten”).

The right to restrict the processing of data The user has the right to obtain the restriction of the processing of his personal data that we collect and process, especially in the case when he contests the accuracy of the data, in the case when the processing of the data is illegal or in the case when the processing of this data is no longer necessary, according to the law.

The right to object The user has the right to object to the processing of personal data by us, especially if the processing is carried out for marketing purposes or for reasons related to the particular situation in which he finds himself, a case in which his data must be anonymized in the shortest time from the notification of the objection from the database of the site and the anonymization of them must be confirmed to the user.

The right to withdraw consent For personal data processed based on consent, the user has the right to withdraw his consent at any time, as easily as he initially gave it. The withdrawal of consent will not affect the legality of the data processing that we carried out before the withdrawal of consent. The right to withdraw consent is not an absolute one, which means that there are cases in which the data will not be deleted as a result of the withdrawal of consent (for example when personal data are used for the site to comply with a legal obligation). The application of the withdrawal of consent applies from the moment of its registration and the operation of the withdrawal of consent will be carried out within a maximum of 3 working days from registration.

The right to file a complaint with the competent authority The user has the right to file a complaint with the National Authority for Supervision of Personal Data Processing regarding the aspects concerning the processing of personal data by Our Society.

The automated decision-making process, including profiling and the right to request that decisions based on automated data processing or which affect in a significant measure to be taken by natural persons, not exclusively by computers Personal data are collected and processed through an automated decision-making process in order to personalize the information and commercial communications addressed to you. The automated decision-making process involving health data is based on your express consent.

Within these processes, your data are protected by special security measures such as data encryption and advanced server-level database security.

You have the right to request a change in the way your personal data are automatically processed, requesting the verification of the automated process through human intervention. In this regard, please contact us at the email address office@carolinaheritage.eu.

5. Exercising rights In order for the user to be able to exercise the rights specified above, to address us any question regarding these rights or to ask us for clarifications regarding any of the provisions of this notice, please contact us at any time, using the contact information.

How requests or complaints can be transmitted – contact person

For more information regarding personal data, regarding the way the data are collected, processed, and protected, or to request any clarifications regarding the mentioned in these Terms and Conditions any user can contact at any time the responsible for the protection of personal data within the company, addressing by mail at office@carolinaheritage.eu or by postal correspondence at Poieni no. 589, Alba.

16. Force Majeure

None of the parties will be responsible for the non-performance of its contractual obligations, if such non-execution is due to a force majeure event. Force majeure is the unpredictable event, beyond the control of the parties and which cannot be avoided.

17. Applicable Law

This contract is subject to Romanian law. Any disputes arising between Carolina Heritage and users/clients/buyers will be resolved amicably or, if this will not be possible, the disputes will be settled by the competent Romanian courts.

18. Special Offers Carolina Heritage does not have ongoing campaigns with special offers.
19. Modification of terms and conditions Carolina Heritage has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notice and without being obliged to fulfill any other formality towards Users. Any modification is fully and unconditionally accepted by the Users of the site by simply using or accessing the site or any of the facilities offered by the site, intervened at any time after the modification operation, and non-acceptance of any modification entails the respective User’s obligation to immediately stop accessing the site and/or using in any way the services offered through it.